Dubai is taking another step toward becoming a smarter city. The Roads and Transport Authority (RTA) has rolled out the Madinati smart reporting service on WhatsApp, powered by its AI chatbot “Mahboub.”
This new service allows residents and visitors to easily report road, infrastructure, and public transport issues in Dubai—all through WhatsApp.
📲 What is the RTA Madinati WhatsApp Service?
The Madinati service gives people a simple and fast way to flag issues around Dubai’s transport and infrastructure. Whether it’s:
- Broken pavements
- Damaged bus shelters
- Faulty traffic signals
- Missing or unclear directional signs
- Other public transport-related damages
you can now report them instantly without filling out forms or making phone calls.
📸 How Does It Work?
Using the service is quick and straightforward:
- Take a photo of the issue.
- Open WhatsApp and send it to the RTA’s Mahboub chatbot.
- The report is forwarded directly to the relevant RTA department for action.
This process makes reporting faster, more accessible, and more efficient.
⚡ Why It Matters for Dubai Residents and Visitors
The launch of the RTA Madinati WhatsApp service ensures:
- Shorter response times by sending reports directly to the right department.
- Convenience since anyone can report issues from their phone.
- Smarter city living, aligning with Dubai’s vision for world-class infrastructure.
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🌍 Building a Smarter Dubai
With initiatives like the Madinati WhatsApp service, Dubai continues to showcase its commitment to innovation, digital transformation, and smart services.
So next time you spot a damaged bus stop or a broken sign, don’t just walk past—take a photo and send it on WhatsApp. You’ll be playing a part in keeping Dubai’s roads and public transport safe, efficient, and world-class.
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